We hope you are completely satisfied with your orders, and you can return any unsatisfied order within 14 days of the order received.
The following is the guide for order returns:
1. Please send a return request to our Customer Service Team firstname.lastname@example.org, and our Customer Service Team will review your request once they receive it, if the request is approved, you will receive a reply e-mail with return information. Our team will complete the review process within 48 hours.
2. We have two warehouses for returning orders, normally if you are in the U.S., you can return the item to the U.S. warehouse directly, if you are in other countries, you can pick one of these warehouses to return. Please let us know your return preference in the return request e-mail, and our Customer Service Team will tell you the exact return address.
3. Most returns are processed within 5 business days after we receive your package. You will receive a confirmation e-mail once your refund has been issued.
1. You have 14 days to decide whether to keep the item, if not, you can return back to us within 14 days of the order received.
2. The item returned must be unused and has all its labels on it, and the item must be returned in the original packaging. We do not accept a returned item which was worn, washed or damaged.
3. We do not accept the item which was returned back by you directly without contacting with us first.